Privacy Policy

Last Updated: September 13, 2026

Aurelia Health Company (“Aurelia Health”, “we”, “us”, or “our”) is committed to protecting the privacy of customers and visitors and maintaining the confidentiality of personal data.

This Policy explains how we collect, use, retain, process, and protect personal data when you use our website, purchase products, or communicate with us.

This Policy applies in accordance with Saudi laws, including the Personal Data Protection Law (PDPL) and relevant implementing regulations.

1. Data Controller

Aurelia Health Company is the controller of personal data collected and processed through its website and services where the Company determines the purposes and means of processing.

2. Data We May Collect

  • Identification data: full name and account data.
  • Shipping and billing address where necessary.
  • Phone number and email address.
  • Order, payment, shipping and delivery information.
  • Technical data such as IP address, device/browser type, operating system, pages visited, visit date/time, and cookies.
  • Payment data processed through independent payment providers.

3. Sensitive Data

The Company does not request health or medical data unless necessary and legally permitted. Voluntarily supplied health, skin, or product-use information may be processed only as necessary to respond or provide a service and in accordance with applicable requirements.

4. Why We Collect Data

  • Create/manage accounts.
  • Process orders and payments.
  • Prepare and ship orders.
  • Communicate with customers and provide customer service.
  • Process exchanges, returns, refunds and complaints.
  • Improve the website and user experience.
  • Prevent fraud and misuse.
  • Comply with legal/regulatory requirements.
  • Send marketing communications where lawful or consent is required.

5. Legal Basis for Processing

  • Performance of a contract or pre-contract steps.
  • Compliance with legal obligations.
  • Legitimate interests where permitted.
  • Consent where consent is the required legal basis.

6. Cookies

  • Operate website functions.
  • Save shopping-cart items.
  • Remember preferences.
  • Analyze use and improve performance.
  • Support marketing campaigns where permitted.

7. Sharing Data with Third Parties

  • Shipping and delivery companies.
  • Payment providers.
  • Hosting and technology providers.
  • Website/analytics providers.
  • Customer service providers.
  • Government or regulatory authorities where required or permitted.

8. Transfers Outside the Kingdom

Some service providers or technical systems may involve processing or transfer outside Saudi Arabia. Required legal measures and controls will be applied.

9. Data Security

Appropriate technical, organizational and administrative measures are used against unauthorized access, unlawful use, alteration, disclosure, loss or damage. No electronic system can be guaranteed 100% secure.

10. Data Retention

Appropriate technical, organizational and administrative measures are used against unauthorized access, unlawful use, alteration, disclosure, loss or damage. No electronic system can be guaranteed 100% secure.

11. Data Subject Rights

  • Know the legal basis and purpose.
  • Access personal data.
  • Request a clear copy.
  • Request correction/completion/update.
  • Request destruction subject to legal controls and exceptions.
  • Withdraw consent where consent is the legal basis.

12. How to Exercise Your Rights

Contact us at Aureliahealthco@gmail.com or 0534103657. Additional information may be requested to verify identity.

13. Direct Marketing

Marketing may include offers, discounts, new product launches, company news and marketing content where legally permitted. Unsubscribe at any time by contacting Aureliahealthco@gmail.com.

14. Children's Data

The website is not directed to children without legal capacity to make independent purchases. The Company does not intentionally collect children's data without the required legal basis and consents.

15. External Links

Third-party links may appear on the website. The Company is not responsible for external privacy practices or content.

16. Data Breaches

Security incidents involving personal data will be handled and reported as required by applicable law, including notifying competent authorities or data subjects where required.

17. Updates to the Privacy Policy

The Policy may be updated for legal, technical or operational developments and the updated version will show a revised Last Updated date.

18. Privacy Contact

Aurelia Health Company

Privacy Email: Aureliahealthco@gmail.com

Phone: 0534103657

Address: Riyadh, Saudi Arabia

Notification Email: Aureliahealthco@gmail.com

Last Updated: September 13, 2026