{"id":12,"date":"2026-09-14T11:45:37","date_gmt":"2026-09-14T11:45:37","guid":{"rendered":"https:\/\/aureliahealthco.com\/?page_id=12"},"modified":"2026-09-14T12:06:55","modified_gmt":"2026-09-14T12:06:55","slug":"exchange-return-refund-policy","status":"publish","type":"page","link":"https:\/\/aureliahealthco.com\/en\/exchange-return-refund-policy\/","title":{"rendered":"Exchange, Return &#038; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-df9fa89 wd-section-stretch color-scheme-light e-flex e-con-boxed e-con e-parent\" data-id=\"df9fa89\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10c224c text-center wd-el-page-heading elementor-widget elementor-widget-wd_page_heading\" data-id=\"10c224c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_page_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"entry-title title\">Exchange, Return &#038; Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e95d782 elementor-widget elementor-widget-wd_text_block\" data-id=\"e95d782\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<p><strong>Last Updated: September 13, 2026<\/strong><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a577b5c e-con e-atomic-element e-flexbox-base e-default-div e-a577b5c-120e78f \" data-id=\"a577b5c\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"a577b5c\" data-e-type=\"e-flexbox\" data-id=\"a577b5c\">\n    \t\t<div class=\"elementor-element elementor-element-b44faf4 elementor-widget elementor-widget-wd_text_block\" data-id=\"b44faf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>This Policy explains customer rights and procedures relating to exchanges, returns and refunds for products purchased from the Aurelia Health online store.<\/p><p>It applies subject to Saudi laws and regulations and does not restrict any statutory consumer right.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-d0ece75 e-con e-atomic-element e-flexbox-base e-default-div e-d0ece75-e83ce65 \" data-id=\"d0ece75\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d0ece75\" data-e-type=\"e-flexbox\" data-id=\"d0ece75\">\n    \t\t<div class=\"elementor-element elementor-element-1a36561 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"1a36561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">1. Products Eligible for Return<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa20744 elementor-widget elementor-widget-wd_text_block\" data-id=\"fa20744\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ul><li>Unused.<\/li><li>Unopened.<\/li><li>In original packaging.<\/li><li>Undamaged.<\/li><li>Complete with original labels, seals and accessories where applicable.<\/li><li>Proof of purchase or order number must be provided.<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-e08ec85 e-con e-atomic-element e-flexbox-base e-default-div e-e08ec85-e8bbe57 \" data-id=\"e08ec85\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"e08ec85\" data-e-type=\"e-flexbox\" data-id=\"e08ec85\">\n    \t\t<div class=\"elementor-element elementor-element-d155706 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"d155706\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">2. Cosmetics and Personal Care Products<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8441732 elementor-widget elementor-widget-wd_text_block\" data-id=\"8441732\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Opened or used products are generally not returnable where opening\/use affects safety or resaleability, except for defects, damage on arrival, incorrect products, or cases where law requires return\/refund.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-6d7aeaa e-con e-atomic-element e-flexbox-base e-default-div e-6d7aeaa-cac9a71 \" data-id=\"6d7aeaa\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"6d7aeaa\" data-e-type=\"e-flexbox\" data-id=\"6d7aeaa\">\n    \t\t<div class=\"elementor-element elementor-element-9febdb6 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"9febdb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">3. Damaged Products Upon Delivery<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df4cc38 elementor-widget elementor-widget-wd_text_block\" data-id=\"df4cc38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ul><li>Contact Customer Service as soon as possible, preferably within 48 hours.<\/li><li>Provide order number, product photos, packaging photos, shipping-label photos and a clear description.<\/li><li>The Company may request the product be returned or retained for inspection.<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-ab21d6b e-con e-atomic-element e-flexbox-base e-default-div e-ab21d6b-ccc0b73 \" data-id=\"ab21d6b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"ab21d6b\" data-e-type=\"e-flexbox\" data-id=\"ab21d6b\">\n    \t\t<div class=\"elementor-element elementor-element-0284787 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"0284787\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">4. Incorrect Product<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb44498 elementor-widget elementor-widget-wd_text_block\" data-id=\"fb44498\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ul><li>If the wrong product is received, contact Customer Service for verification.<\/li><li>If Company error is confirmed, the Company may replace the product, send the correct product, or refund the product value.<\/li><li>The customer will not bear shipping costs caused by the Company's error.<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-5d01b28 e-con e-atomic-element e-flexbox-base e-default-div e-5d01b28-f4e4547 \" data-id=\"5d01b28\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"5d01b28\" data-e-type=\"e-flexbox\" data-id=\"5d01b28\">\n    \t\t<div class=\"elementor-element elementor-element-304a211 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"304a211\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">5. Defective Products<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-907d3ca elementor-widget elementor-widget-wd_text_block\" data-id=\"907d3ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ul><li>Contact the Company with details.<\/li><li>The Company may request photos\/video, Batch\/Lot Number, expiry date, proof of purchase, and other necessary information.<\/li><li>After verification, action will be taken according to the defect and statutory consumer rights.<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-760ca10 e-con e-atomic-element e-flexbox-base e-default-div e-760ca10-de980af \" data-id=\"760ca10\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"760ca10\" data-e-type=\"e-flexbox\" data-id=\"760ca10\">\n    \t\t<div class=\"elementor-element elementor-element-0b112ad wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"0b112ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">6. Opened or Used Products<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12ece4f elementor-widget elementor-widget-wd_text_block\" data-id=\"12ece4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Returns due solely to change of mind are not accepted after opening\/use where this affects safety or resaleability, subject to statutory rights and defects\/non-conformity.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-1215c7c e-con e-atomic-element e-flexbox-base e-default-div e-1215c7c-7921cd5 \" data-id=\"1215c7c\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"1215c7c\" data-e-type=\"e-flexbox\" data-id=\"1215c7c\">\n    \t\t<div class=\"elementor-element elementor-element-a15b2a2 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"a15b2a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">7. Dietary Supplements<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f00cb74 elementor-widget elementor-widget-wd_text_block\" data-id=\"f00cb74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Opened or used supplements are generally not returnable due to safety and quality considerations, except where required by law or for defect\/non-conformity.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-f245023 e-con e-atomic-element e-flexbox-base e-default-div e-f245023-4114c4a \" data-id=\"f245023\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"f245023\" data-e-type=\"e-flexbox\" data-id=\"f245023\">\n    \t\t<div class=\"elementor-element elementor-element-f6cb94d wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"f6cb94d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">8. Orders Not Yet Shipped<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0dca36 elementor-widget elementor-widget-wd_text_block\" data-id=\"a0dca36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Cancellation may be requested before shipment. If not processed or shipped, the Company will make reasonable efforts to cancel and refund according to the payment method.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7428e90 e-con e-atomic-element e-flexbox-base e-default-div e-7428e90-22fddf5 \" data-id=\"7428e90\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7428e90\" data-e-type=\"e-flexbox\" data-id=\"7428e90\">\n    \t\t<div class=\"elementor-element elementor-element-0a04e03 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"0a04e03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">9. Orders Already Shipped<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c93351 elementor-widget elementor-widget-wd_text_block\" data-id=\"0c93351\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Cancellation may require return\/refusal of the shipment subject to the carrier's procedures. Customer-related cancellation costs may apply where legally permitted and disclosed.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-bd2b20f e-con e-atomic-element e-flexbox-base e-default-div e-bd2b20f-e7b7aa5 \" data-id=\"bd2b20f\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"bd2b20f\" data-e-type=\"e-flexbox\" data-id=\"bd2b20f\">\n    \t\t<div class=\"elementor-element elementor-element-6726ae4 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"6726ae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">10. Refunds<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3148054 elementor-widget elementor-widget-wd_text_block\" data-id=\"3148054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Approved refunds are made to the original payment method whenever possible. Bank\/payment-provider processing times may vary.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-8a81f47 e-con e-atomic-element e-flexbox-base e-default-div e-8a81f47-cd8558e \" data-id=\"8a81f47\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"8a81f47\" data-e-type=\"e-flexbox\" data-id=\"8a81f47\">\n    \t\t<div class=\"elementor-element elementor-element-02bcba4 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"02bcba4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">11. Shipping Costs<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3622d25 elementor-widget elementor-widget-wd_text_block\" data-id=\"3622d25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ul><li>For Company error, incorrect product, damage on arrival, or covered defect, the Company will bear related shipping costs according to the circumstances and applicable rights.<\/li><li>For personal reasons, the customer may bear return\/shipping costs where legally permitted and disclosed before purchase.<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-ee1b9ff e-con e-atomic-element e-flexbox-base e-default-div e-ee1b9ff-bb65a69 \" data-id=\"ee1b9ff\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"ee1b9ff\" data-e-type=\"e-flexbox\" data-id=\"ee1b9ff\">\n    \t\t<div class=\"elementor-element elementor-element-285a3a5 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"285a3a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">12. Offers and Discounts<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b156841 elementor-widget elementor-widget-wd_text_block\" data-id=\"b156841\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Promotional purchases are subject to the offer terms. Discounts do not affect statutory consumer rights.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-219feb4 e-con e-atomic-element e-flexbox-base e-default-div e-219feb4-eafed64 \" data-id=\"219feb4\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"219feb4\" data-e-type=\"e-flexbox\" data-id=\"219feb4\">\n    \t\t<div class=\"elementor-element elementor-element-b74be45 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"b74be45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">13. Free Products and Gifts<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef9a6cc elementor-widget elementor-widget-wd_text_block\" data-id=\"ef9a6cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>A return of the main product may require return of a linked promotional gift, subject to the offer terms.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-514f775 e-con e-atomic-element e-flexbox-base e-default-div e-514f775-0d4a893 \" data-id=\"514f775\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"514f775\" data-e-type=\"e-flexbox\" data-id=\"514f775\">\n    \t\t<div class=\"elementor-element elementor-element-fb6681d wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"fb6681d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">14. Non-Returnable Products<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb2ed17 elementor-widget elementor-widget-wd_text_block\" data-id=\"fb2ed17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ul><li>Depending on nature and applicable law: opened cosmetics, opened personal care products, opened dietary supplements, and products whose seals have been removed or packaging opened in a way preventing safe resale.<\/li><li>This does not affect statutory rights for defects, non-conformity, or legally required returns.<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-a9ef926 e-con e-atomic-element e-flexbox-base e-default-div e-a9ef926-7b784e9 \" data-id=\"a9ef926\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"a9ef926\" data-e-type=\"e-flexbox\" data-id=\"a9ef926\">\n    \t\t<div class=\"elementor-element elementor-element-ba4c419 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"ba4c419\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">15. How to Submit a Return Request<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff5a569 elementor-widget elementor-widget-wd_text_block\" data-id=\"ff5a569\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ul><li>Email: Aureliahealthco@gmail.com<\/li><li>Customer Service Phone: 0534103657<\/li><li>Provide customer name, order number, product, reason, and photos where required.<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-0191542 e-con e-atomic-element e-flexbox-base e-default-div e-0191542-fba6f5e \" data-id=\"0191542\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"0191542\" data-e-type=\"e-flexbox\" data-id=\"0191542\">\n    \t\t<div class=\"elementor-element elementor-element-0a95942 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"0a95942\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">16. Inspection of Returned Products<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5638ea elementor-widget elementor-widget-wd_text_block\" data-id=\"f5638ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>The Company may inspect products before approving return\/exchange. A return may be rejected where the product was opened\/used in a case where return is not permitted by law or product nature.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-a3e5fb8 e-con e-atomic-element e-flexbox-base e-default-div e-a3e5fb8-14111b7 \" data-id=\"a3e5fb8\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"a3e5fb8\" data-e-type=\"e-flexbox\" data-id=\"a3e5fb8\">\n    \t\t<div class=\"elementor-element elementor-element-4d4842e wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"4d4842e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">17. Return Request Processing Time<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea96390 elementor-widget elementor-widget-wd_text_block\" data-id=\"ea96390\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Processing depends on request type, inspection needs, carrier, payment provider, bank, and case nature.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-cab01b4 e-con e-atomic-element e-flexbox-base e-default-div e-cab01b4-91b54f1 \" data-id=\"cab01b4\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"cab01b4\" data-e-type=\"e-flexbox\" data-id=\"cab01b4\">\n    \t\t<div class=\"elementor-element elementor-element-3a7ea2d wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"3a7ea2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">18. Delivery Delays<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-452af77 elementor-widget elementor-widget-wd_text_block\" data-id=\"452af77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>For material delays, the Company will communicate with the customer and take appropriate action under applicable laws and order terms. The Company is not responsible for delays outside its control to the extent permitted by law.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-8da0b16 e-con e-atomic-element e-flexbox-base e-default-div e-8da0b16-7b7ec00 \" data-id=\"8da0b16\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"8da0b16\" data-e-type=\"e-flexbox\" data-id=\"8da0b16\">\n    \t\t<div class=\"elementor-element elementor-element-3663359 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"3663359\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">19. Contact<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d39efb elementor-widget elementor-widget-wd_text_block\" data-id=\"7d39efb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><strong>Aurelia Health Company<\/strong><\/p><p><strong>Returns &amp; Refunds Email:<\/strong> <a href=\"mailto:Aureliahealthco@gmail.com\"><strong>Aureliahealthco@gmail.com<\/strong><\/a><\/p><p>Phone: <a href=\"tel:0534103657\"><strong>0534103657<\/strong><\/a><\/p><p><strong>Address:<\/strong> Riyadh, Saudi Arabia<\/p><p><strong>Notification Email:<\/strong> Aureliahealthco@gmail.com<\/p><p><strong>Last Updated:<\/strong> September 13, 2026<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Exchange, Return &#038; Refund Policy Last Updated: September 13, 2026 This Policy explains customer rights and procedures relating to exchanges,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aureliahealthco.com\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aureliahealthco.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aureliahealthco.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aureliahealthco.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aureliahealthco.com\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":8,"href":"https:\/\/aureliahealthco.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":1469,"href":"https:\/\/aureliahealthco.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/1469"}],"wp:attachment":[{"href":"https:\/\/aureliahealthco.com\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}